CERTIFIED-BUSINESS-ANALYST RELIABLE TEST PATTERN | CERTIFIED-BUSINESS-ANALYST RELIABLE REAL TEST

Certified-Business-Analyst Reliable Test Pattern | Certified-Business-Analyst Reliable Real Test

Certified-Business-Analyst Reliable Test Pattern | Certified-Business-Analyst Reliable Real Test

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Salesforce Certified Business Analyst Exam Sample Questions (Q243-Q248):

NEW QUESTION # 243
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?

  • A. Recommend that the user submit a ticket related to the field creation.
  • B. Document the desired outcome and research the impact of making a change.
  • C. Research AppExchange solution that offer customization options.

Answer: C


NEW QUESTION # 244
A business analyst (BA) at Universal Containers is conducting discovery sessions for implementing Experience Cloud. The key stakeholders have been assembled. The user stories have been written.
What should the BA do next?

  • A. Write the test scripts.
  • B. Define the acceptance criteria
  • C. Plan the sprint schedule.

Answer: B

Explanation:
Explanation
This answer states that defining the acceptance criteria is what the BA should do next after conducting discovery sessions for implementing Experience Cloud at UC and writing user stories. Acceptance criteria are a set of conditions or tests that a user story must meet or pass in order to be considered done and ready for deployment or delivery. Defining the acceptance criteria means that the BA specifies what the solution must do or have to satisfy the user story, and how to verify or measure its success. Defining the acceptance criteria is what the BA should do next after writing user stories because it helps the BA to clarify and communicate the requirements and expectations of the user story, and to ensure that the solution meets them.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use


NEW QUESTION # 245
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.
What should the BA do to successfully meet governance requirements to identify the business purpose?

  • A. Use UC's existing terminology.
  • B. Adhere to agreed upon mapping standards.
  • C. Identify resources engaged in each step.

Answer: B

Explanation:
To successfully meet governance requirements to identify the business purpose, the business analyst should adhere to agreed upon mapping standards. Mapping standards are guidelines or conventions that define how to create and document business process maps. They help to ensure consistency, clarity, and quality of the process maps across different projects and teams. They also help to align the process maps with the business objectives and requirements, and support regulatory considerations. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 246
A business analyst (BA) is reviewing the risks associated With a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?

  • A. Enterprise Analysis
  • B. Stakeholder Analysis
  • C. Strategy Analysis

Answer: C

Explanation:
Explanation
Strategy analysis is the process of identifying and evaluating the risks and benefits of a proposed solution, as well as its alignment with the business goals and objectives. A business analyst performs strategy analysis to understand the impact of a solution on the project timeline, budget, scope, quality, and stakeholders.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/pe
https://www.iiba.org/standards-and-resources/babok/strategy-analysis/


NEW QUESTION # 247
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

  • A. Test cases to implement, individual test case functionality, and final go live date
  • B. Test cases to implement, user stories, and final go live date
  • C. Functional requirements, individual test case functionality, and final go live date

Answer: C

Explanation:
Explanation
The business analyst should seek sign-offs from the business for the functional requirements, individual test case functionality, and final go live date. The functional requirements are the statements that describe what the solution must do or provide to meet user needs or business objectives. The individual test case functionality is the verification that each test case meets the acceptance criteria for the corresponding user story or requirement. The final go live date is the date when the solution will be released to production and available for users or customers. These sign-offs help to ensure that the solution is complete, satisfactory, and ready for launch.


NEW QUESTION # 248
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